Splunk Staff Technical Writer, UX and SaaS in San Francisco, California
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who care deeply about our products and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Are you an accomplished, forward-thinking writer who is ready to document our next-generation cloud user interfaces for customers as well as collaborate with our design team to present their work to a global audience? Come join us to pursue a unique opportunity. In this role, you will divide your time between product documentation and UX blog writing.
In your product documentation work, you will engage with software engineers, product managers, other technical writers, and editors. You’ll craft customer-facing documentation using our MediaWiki instance that allows you to continuously update your content with improvements and new features.
At the same time, you will work deeply with the UX team to be the voice of Splunk design. In this role, you will work with the Splunk user experience team to distill and highlight Splunk design practices and innovation to inform and inspire readers across the software industry through an ongoing blog series. You will research, craft, and publish compelling content that explains Splunk's approach to design and user research and highlight key case studies that illustrate it.
Write clear and accurate documentation that enables customers to use Splunk software effectively and efficiently.
Develop, write, and maintain Splunk design blogs.
Define the presence of Splunk UX in the industry.
Work closely with agile development teams, product managers, and sales engineers to define documentation requirements and produce customer-facing docs.
Discuss technical details and tackle problems with engineers, customer support reps, technical writers, and customers every day.
Follow an established writing style guide and work with editors to provide the best possible documentation for customers.
Respond directly to user feedback and integrate user suggestions to continuously improve your documentation.
Write for a SaaS environment with frequent updates to the documentation and prescriptive guidance that helps customers succeed quickly.
Work collaboratively and closely with other writers in your area to ensure consistent and cohesive content, style, and messaging.
Apply knowledge of design trends and methods to deliver engaging web content.
You have 3+ years technical writing experience with SaaS products.
You have collaborated closely with UX designers and can explain their work to others.
You demonstrate the ability to balance multiple, meaningful priorities in a dynamic, constantly changing environment.
You have an aptitude for cultivating a harmonious, high-energy, positive working environment that values creativity and innovation.
You can provide writing samples that showcase your ability to write for both technical and design audiences.
Education and experience:
Education: BA/BS degree in UX Design, Technical Communication, English, Computer Science, or a related technical discipline.
Splunk is an Equal Opportunity Employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.
Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.
Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!
Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.
We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
Benefits & Perks: Wow! This is really cool!
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.
This isn’t a job – it’s a life changer – are you ready?
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
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Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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