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Splunk Senior Manager, Advisory Engineering - Early Product Adoption in New York, New York

Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, our customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey! As a Senior Manager within the Early Product Adoption, Advisory Engineering, you will lead Advisory Engineers responsible for incorporating customer and field feedback at the most critical stages of product development. The team has a comprehensive view of Splunk’s capabilities across all of our products, how they integrate, and what is needed to operationalize them for our customers. As the Sr. Manager of this highly skilled team, you will be responsible for standardizing the operating and engagement models during the development process. Solidifying the mechanisms to collect, and report product feedback. You will supervise the team as they work with customers to install, configure and validate ground-breaking Splunk technologies in their environments. Oversee the sharing of their discoveries to guarantee both product design and product delivery enabling features that Splunk customers value!

The team acts as the go-to resource to standardize processes and provide deployment guidance for both pre-release and recently released products and their capabilities. Identifying areas of collaboration, and lead dependencies throughout the entire P&T organization and the programs currently supported.

You will maintain a deep technical understanding of the current products, new capabilities, and features as they are being developed. Partnering with Product and Engineering as they develop new features bringing their capabilities to the market. The right person needs both technical expertise and a robust set of non-technical skills to speak with many of our Splunk customers. Championing our customer's journey with Splunk to ensure success and value at each step!

Responsibilities

  • Drive teamwork and collaboration across the programs that the team supports.

  • Lead staff and assign projects to advisory engineers based on resource capacity, abilities and career growth areas

  • Advise Engineering and Product leadership on critical findings that could impact customer adoption

  • Provide technical leadership and contribute to key decisions making related to new products and cross-product integrations across the P&T organization

  • Establish a regular cadence with the Field Interlock team to ensure there is Field involvement throughout the development lifecycle

  • Provide continuous user feedback for fast iteration on the products being developed

  • Build a scalable model for the team to participate in design reviews with PM/Engineering for Tier 1 and Tier 2 products

  • Build customer advocacy through relationship building and expert communication skills

    Requirements

  • Solid experience (5+ years) in leading a team of technical resources in a fast-paced high-tech environment

  • Domain expert in designing and maintaining large, highly distributed Splunk Enterprise deployments.

  • Solid understanding of open source and big data technologies, trends, methodologies, and best practices

  • Ability to take customer problems and/or enhancements and turn them into clear and consolidated feature requests

  • Possesses strong presentation skills and is able to communicate clearly and professionally at all levels within and outside the company

  • Working knowledge and experience across multiple verticals and industries and can articulate the technology landscape

  • Consulting background and /or comfortable working with customers

  • Expert troubleshooting skills using diagnostic and development tools

  • Strong shell scripting and high-level language expertise

  • Great listener, passionate about puzzles, and not afraid to dive into a problem to help solve it

  • Strong passion for collaboration, teamwork, quality and attention to detail

    We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

    For job positions in San Francisco, CA, and other locations where required, we will consider employment-qualified applicants with arrest and conviction records

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.This is a remote position located in the US.

    Thank you for your curiosity about Splunk.

    (Colorado only) Minimum base salary of $215,000.00. You may also be eligible for incentive pay + equity + benefits.Note: Disclosure per sb19-085 (8-5-201 et seq).

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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