Splunk Customer Success Specialist in London, United Kingdom

As we finalise our Q4 here at Splunk we are looking forward to Q1 in our next Fiscal Year starting Feb 1st. With that in mind we are assessing our Customer Success strategy and are potentially looking at adding a Customer Success Specialist to our team.

If you are potentially interested in learning more please apply and we will be assessing applications in early 2019.

The Splunk Customer Success Specialist (CSS) is an entry level Customer Success role as you take first step in your journey to building a career in Customer Success, the CSS will be the first port of call for a range of customers from multiple verticals all looking to better leverage Splunk technology and attain maximum Return on Investment (RoI).

Our Customer Success Specialist will guide our Splunk customers in their journey to discover the full value of their machine data and to support the real-decision-making that today's businesses demands. The CSS role is continuous and revolves around supporting the customer to use their Splunk Enterprise software solutions as effectively and efficiently as possible to its maximum potential.

Customer Success Specialists will be responsible for:

  • The establishment of success plans and best practices with our EMEA clients.

  • Driving and managing the adoption across business units.

  • Ensuring continuous training of Splunk end users, developers and administrators are met.

  • Evangelising a Splunk Centre of Excellence within the customer excellence organisation and assisting in its creation. This consists of Splunk subject matter experts and end users within the customer organisation that provide governance and sponsorship to the Splunk capabilities.

  • Industry best practice sharing to demonstrate the successes achieved by others in their market sector and knowledge of value realisation achieved in similar market sectors.

  • The formation of user groups within the company to collaborate, grow and share achievements.

  • Adapting the organisation in order to get the most from the Splunk platform.

You will have the following skills and experience:

  • Willing to travel, based on customer and business needs for extended periods when required

  • Experience in a client facing role with a background that could be within support, account management, project management, value selling or any role that sees you strive for successful customer outcomes.

  • You have successfully managed customer engagements to completion and customer satisfaction.

  • You possess excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.

  • You also possess exceptional verbal and written organizational and presentation skills.

  • You can demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Minimum requirements:

  • Strong business acumen. Spot additional sales opportunities.

  • Highly customer orientated to achieve maximum customer satisfaction

  • Have the personal attitude and behaviours that represent the Splunk’ values: Innovative, Passionate, Disruptive, Open and Fun.

  • Working knowledge of technology & products such as Cloud, Exchange, VM Ware, Log Files, Hadoop, FIX and Mobile & Web applications

  • Bachelor’s degree or equivalent experience.

  • Excellent knowledge of Excel, PowerPoint, Word and Outlook

  • Understanding of Enterprise Architecture, API’s and Networks

Splunk is an Equal Opportunities Employer

About Splunk

Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is one of the fastest growing and most complex areas of big data—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, sensors, RFID and much more.

Splunk is focused specifically on the challenges and opportunity of taking massive amounts of machine data, and providing powerful insights from that data. IT insights. Security insights. Business insights. It’s what we call Operational Intelligence.

Since shipping its software in 2006, Splunk now has over 13,000 customers in more than 110 countries around the world. These organizations are using Splunk to harness the power of their machine data to deepen business and customer understanding, mitigate cybersecurity risk, prevent fraud, improve service performance and reduce costs. Innovation is in our DNA – from technology to the way we do business. Splunk is the platform for Operational Intelligence!

Splunk has more than 2,700 global employees, with headquarters in San Francisco, an office in San Jose, CA and regional headquarters in London and Hong Kong.

We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.

Benefits & Perks: Wow! This is really cool!

SF Only

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO, sick leave, stocked micro kitchens in Splunk offices, catered lunches on Mondays, catered breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer, “Fun Fridays”.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non SF

Medical, full company paid Dental, Vision and Life Insurance, Flexible Spending and Dependent Care Accounts, Commuter Accounts, Employee Stock Purchase Plan (ESPP), 401(k), 3 weeks of PTO and sick leave. Our work environments vary by location however we believe in hosting amenities and fun activities to fuel our energy. You may find fully stocked micro kitchens, catered lunches on Mondays and breakfast on Fridays, basketball hoops, ping pong, arcade games, BBQ’s, soccer and “Fun Fridays”.

This isn’t a job – it’s a life changer – are you ready?

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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